Shipping information

Can I pick up my order in person?

Sorry, we can't offer in-person pickups. Everything ships by courier from Seacliff, so there is no counter or collection point to visit. If you are local and want to save on freight, the cheapest option is to choose the economy courier service at checkout.

Delivery Target:

We aim to dispatch your order within 2-4 business days after receiving it. In the event this is longer we will notify you via email.

How much does shipping cost?

Shipping is calculated at checkout from the weight of your order and your address. As a guide from recent orders: most parcels cost between $6.50 and $20 by tracked Courier Post, small bags up to 5 kg are usually $6.50 to $12, and bulk orders over 20 kg go by freight and typically cost $45 to $150. A rural delivery fee may apply.

What is your estimated delivery time?

Courier Post

We use Courier Post Express with an overnight delivery target for main centers, and 2-3 business days for rural areas, and Courier Post Economy with a delivery target of 2-3 days for main centers and 3-5 days for rural. Both these services are tracked.

Mainfreight/Move

We use Mainfreight or Move Logistics for bulk shipments and to reduce rates for freight. For South Island shipments the delivery target is 2-3 working days. For shipments to the North Island delivery times are 3-7 days.

Please note: a rural delivery fee may be incurred, to avoid any hold ups please contact store@seaclifforganics.nz before placing your order.

All other delivery times are an estimate, quite often orders are delivered well before the expected delivery date. Note that on occasion, orders are unfortunately delayed. In the case that this happens, we will endeavor to inform the customer as soon as possible.

Why didn't I didn't get a tracking number with my confirmation of purchase?

Tracking numbers are automatically generated once your order has been packed, you will receive an email when this happens. The tracking number won't be 'live' and functioning until the courier picks up your package from our dispatch team at around 4pm Monday-Friday.

Legal

We reserve the right to alter shipping methods requested if required (ie: mistakes, wrong method selected, or above certain values will have to be Signature Required). Public holidays and other seasonal demands may alter delivery times - tracking information is available for all shipments, simply request tracking information by email to store@seaclifforganics.nz, include your order number and name used to order.

We will do everything reasonable to meet any delivery date we give you, but delivery dates are estimates and we are not responsible for delays caused by the carrier or by events outside our control. If you buy as a consumer, this does not limit your rights under the Consumer Guarantees Act 1993 where goods are not delivered within the agreed or a reasonable time.