Our policy lasts 3 months. If 3 months have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It helps us alot if you include the original packaging.
If you have any problems, either send us an email or give us a call and we will try and organize a solution for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please call us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 301 Vogel Street Street, Dunedin CBD, Dunedin, Otago, NZ, 9016.
To return your product, you should mail your product to:
301 Vogel Street, Dunedin CBD, Dunedin, Otago, NZ, 9016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.